Company review: Internet Hobbies

smokeriderdon

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So, I placed an order at http://www.internethobbies.com/ for some painted pe stuff for the F4 I am building. I placed the order last sun, 31 May. I paid for priority shipping as I really wanted to get going on this one. I still have not received my items.

So I started calling them Wed. I have called a number of times and always get the message machine. I have left three messages. I have received NO RETURN CALL. There are no updates on the site, just that order was received. This is NOT acceptable at all.

I highly recommend against using this site. At minimum I should have received at least an email response after 3 messages left.
 

smokeriderdon

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This is the email I sent last night:

Hello.

I am writing in regards to order 192176. I placed this order on the 31st of May. I paid for priority mail. I have not received my order. Nor has a status or tracking number been posted to this order.

Also, I have called several times and left three messages. I have NOT received a return phone call or any indication at all that anyone there is paying a lick of attention to the phone lines or messages. I have ordered from a number of modeling companies and never had issues like this.

I want a refund of my shipping charges. I want my items, or a refund for them as well. I want an answer to this by tomorrow (Mon June 8) COB, or I will contact Bank of America to reverse the charges. I WILL be posting my thoughts about your company and the total lack of service I have received on model boards and Face Book.

Donald Dickson

This was the reply I got today:

We are canceling your order and refunded your money. We do not appreciate threats. Also please be advised that I personally check
phone messages and have not received one from you. We are not open Friday and the weekend.

Anything unjustly put on message boards and Facebook are pursued by our Legal Dept. because most of these are from competitors or
someone thinking they will get something for nothing.


Sooooo, their idea of a response is to call me a liar, accuse me of being a competitor or someone trying to rip them off and threaten me. Unreal.
 

Elm City Hobbies

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Wow, great customer service there! I know I certainly wouldn't be in business long treating my customers like that.

I say post away, if they want to go through the expense of lawyers and such, have at it, but keep all your correspondence to and from them just in case.

They can't use the threat of a lawsuit to muzzle customer opinions of their service.
 

smokeriderdon

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Oh, there wont be any further correspondence. They blocked my email! LOL Unreal.
 

Daf57

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This is quite odd and I suspect that there was a miscommunication issue. I've ordered from Internet Hobbies several times in the past with no issues at all. I'm sorry it didn't work out for you this time. It sounds like both sides of this review are both confused and unhappy. :-[
 

Elm City Hobbies

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I don't think there is any confusion at all, at least not on the customer's part, other than "where's my order"

He placed it on a Sunday night, by Wed. they still hadn't shipped it, and for the following 3 days he tried e-mailing and calling with no response.

Fine they are closed on Fridays and the weekends, they had 4 other days to either send the order, or reply back to the customer. Not rocket science, just crappy customer service!
 

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