Issue with Scalemates

[Col.Kilgore]

For about the past three days I have not been able to log on to Scalemates. I can access it on my iPhone but not from my laptop. I have noticed on Facebook others having the same problem.

 

[urumomo]

probably a vacuum leak

 

[Col.Kilgore]

Ughhh . . I am on Scalemates just about every day. . .

 

[urumomo]

I have no idea --- I have an account there , haven't logged in since I created it 13 years ago , or however long it was .
They don't have admin you can contact ?

 

[Col.Kilgore]

I have not, nor know of anyone I could contact. Apparently I am not the only one having this issue. There was a thread on Facebook about it last night. I have tried on three different browsers . . . no joy.

 

[Bob T]

FYI....My account works fine.

 

[urumomo]

I just signed in

 

[Col.Kilgore]

I tried with my ipad . . .no go . . . just works on my cellphone.

 

[urumomo]

I don't see any contact info for ScaleMates

 

[urumomo]

I think it's on your end , with those other devices .
Run them thru the dishwasher --- take the batteries out first

 

[urumomo]

Derp ,
contact info :

https://www.scalemates.com/about-us.php

 

[Col.Kilgore]

Thanks . . .but I get the same "Access Denied" response

 

[urumomo]

Contact

Do you have a feedback or suggestions about Scalemates?
We are open for a conversation and look forward to your input.

Tim Vereecke - Webmaster

• e-mail: [email protected]
• Private message: (registration required)
• Skype: tve3020
• Facebook: Scalemates on FB
• Twitter: @ScalematesTim

 

[Col.Kilgore]

I just tried it on my Dell laptop . . . got the same result
Usually I am on my MAC.

 

[urumomo]

the phone works thru the same network ? or it's running on the mobile carrier and the laptops are landline ?

 

[Col.Kilgore]

laptops are landline wifi . . .phone is mobile carrier . . . I just restarted my ATT router in house and nothing changed.

the phone works thru the same network ? or it's running on the mobile carrier and the laptops are landlline

 

[urumomo]

ask AT&T ?
it's something on that network --- I assume you are attempting to login the same way you used to .

 

[Col.Kilgore]

thanks for your help. Much appreciated.

 

[urumomo]

So what exactly is happening ?
You can get to Scalemates on the laptop but just can't sign in ?
Like if you have the wrong password ? or , it's acting a completely different way ?
or ,
you can't connect to the site at all ?

 

[Col.Kilgore]

I cannot access Scalemates from laptop . . .only through my iPhone will it work
On laptop I get this . . .

 

[urumomo]

Errors at errors.edgesuite.net indicate that an Akamai Content Delivery Network (CDN) security policy—such as a geo-restriction, WAF rule, or IP block—is denying access to a website, often appearing as "Access Denied" or "403 Forbidden". Common causes include flagged IP addresses, VPN usage, or outdated browser cache

 

[urumomo]

Key Troubleshooting Steps:

• Clear Browser Data: Clear cache, cookies, and history to remove stale data.
• Disable VPN/Proxy: Turn off any VPN or proxy software, as these IPs are often flagged.
• Check Security Software:Temporarily disable firewalls or browser extensions that might interfere with connections
  .
  • Change Network/IP: Restart your router to get a new IP address or try a different network (e.g., mobile hotspot).
  • Change User-Agent: Some users report that changing the browser's user-agent (e.g., to look like a different browser or OS) can bypass the error, notes a Linux Mint Forums user.
    
    
    Google Help +4

These errors generally mean the site's security settings are too strict or your network environment is triggering a false positive, explains a Seclists post.

 

[mcs1056]

"Have you tried turning it off then turning it back on?"
- "Steve," form Dell

 

[Col.Kilgore]

"Have you tried turning it off then turning it back on?"
- "Steve," form Dell

lol . . yeah .. . .did that.

 

[Col.Kilgore]

Key Troubleshooting Steps:

• Clear Browser Data: Clear cache, cookies, and history to remove stale data.
• Disable VPN/Proxy: Turn off any VPN or proxy software, as these IPs are often flagged.
• Check Security Software:Temporarily disable firewalls or browser extensions that might interfere with connections
  .
  • Change Network/IP: Restart your router to get a new IP address or try a different network (e.g., mobile hotspot).
  • Change User-Agent: Some users report that changing the browser's user-agent (e.g., to look like a different browser or OS) can bypass the error, notes a Linux Mint Forums user.
    
    
    Google Help +4

These errors generally mean the site's security settings are too strict or your network environment is triggering a false positive, explains a Seclists post.

Cleared the cache . . .just weird how this started just all of a sudden. Never changed anything . . plus others having the same issue.

 

[urumomo]

you might have to contact that ScaleMates webmaster --- although , if this is widespread I imagine he knows about it by now
https://seclists.org/nanog/2025/May/241

 

[Col.Kilgore]

Thanks . . I have traded emails with Tim Vereecke - Webmaster

 

[the Baron]

Since clearing the cache fixed it, chances are that Scalemates deployed some changes, and your cached data were in conflict with those changes. It's a good idea to clear you brower cache relatively routinely to avoid that. Not as many sites use caching as used to, but it still doesn't hurt to clear it routinely.

 

[urumomo]

Did that fix it ?

 

[Col.Kilgore]

I'm goi ng to try dumping the cache.