I would've custom cut foam. Then filled all the empty space with packing peanuts. Even a single pop of turbulence while in transit would've put enough shock through this kit to snap it like it did.

I feel terrible for Boyd and his client, but I don't think FedEx is fully in the wrong here. There's lots that could've been done to make that packaging better. Sure they have some bad employees. And the only employees that end up on YouTube are the ones doing poopty things. But I bet every profession has a similar percentage of poopty workers.