Wasn't making excuses, but I'd also point out that a LOT more could have been done to make sure the model couldn't move if dropped.

When packing things like this, you HAVE to assume that it WILL happen.

As I said before, wrong was done on BOTH sides in this, Black Sheep.

If my boss had seen me pack this like it was, I'd have likely been written up or worse when it got damaged.

What I am trying to say, again, is that ALL of the blame does NOT fall on the shipping company here.